We do everything in our power to provide an excellent shopping experience for our customers and understand that on occasion you may wish to return unsuitable items. We offer a refund or exchange on any item purchased from Golden Equation returned to us within 14 days of receipt in a suitable condition.
All items are processed individually and any refunds will be credited to your original payment method. Please be aware it may take up to 14 working days for your return to be processed and five working days for the funds to appear within your account. You will receive a confirmation email once your return has been processed.
Once received all items are inspected by our Returns Manager and must be returned with the barcode tags intact. Refunds or exchanges will not be offered on any product returned to us in an unsuitable condition. If you return goods claiming they are defective, we will examine the garments and notify you of your refund via e-mail within a reasonable period of time and refund the cost of shipping. We will process your garment refund as soon as possible.
Please note that the cost of returning an item is your responsibility (unless the garment is defective). We advise that you use an insured means of postage and keep any receipts/proof safe as we cannot accept responsibility for items that are lost on the way to us.
Golden Equation Website Returns