Golden Equation Havana Colour Block Zip Men's Sweatshirt - Navy/Charcoal

We offer several delivery options & delivery speeds, and these are all displayed on the product pages as you browse our website.  The options presented vary and are based on your delivery address and the options you select during checkout. All of our parcel deliveries are fully tracked, with tracking numbers being provided to you for each order when it is dispatched.

Here is a guide to the various delivery options and prices, by location:

UK DELIVERIES

• Click & Collect via HubBox - delivery to over 4,000+ UK locations read more.  Choose from Royal Mail Tracked 48 service (DELIVERY is £1.99 for orders up to £24.99, FREE on orders £25.00 & above) or £3.99 for Royal Mail Tracked 24 service (delivery within 1-2 working days)
  
  
• Royal Mail Tracked 48 service (delivery within 2-3 working days) - DELIVERY is £1.99 for orders up to £24.99, FREE on orders £25.00 & above

• Royal Mail Tracked 24 service (delivery within 1-2 working days) - £3.99 delivery charge.  Next working day delivery applies to any UK delivery address orders placed before 3pm Monday to Friday.

All orders placed after 3pm UK time (UTC + 1) will be processed and dispatched on the next working day.  Our working days are Monday to Friday.


EUROPEAN DELIVERIES

European countries that we deliver to: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland (26 of 26 counties), Isle Of Man, Italy (110 of 110 provinces), Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of Malta, Mayotte island, Moldova, Republic of Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (20 of 20 regions), Reunion island, Romania (42 of 42 counties), San Marino, Serbia, Slovakia, Slovenia, Spain (52 of 52 provinces), Svalbard And Jan Mayen, Sweden, Switzerland, Turkey,
Ukraine

• Royal Mail International Tracked & Signed service (delivery time 5-7 working days) on orders up to £99.99 - £7.99 delivery charge
• Royal Mail International Tracked & Signed service (delivery time 5-7 working days) on orders £100 or more - FREE DELIVERY
  

REST OF THE WORLD DELIVERIES

Worldwide countries that we deliver to: Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

• Royal Mail International Tracked & Signed service (delivery time 7-10 working days) on orders up to £99.99 - £7.99 delivery charge
  
• Royal Mail International Tracked & Signed service (delivery time 7-10 working days) on orders £100 or more - FREE DELIVERY
  

Due to covid-19, customs and border forces are currently taking extra measures to ensure that all parcels that enter countries are safe to process. Due to this, there may be some delays with deliveries at this time and we advise that our advised delivery times may be slightly longer than usual.

Orders will require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

All orders received through us are processed and, if the goods are available, dispatched within 1 working day of receiving the order. Therefore, depending on whether your goods are in stock at the time of the order, your goods will usually be with you in one to two working days.

If you place your order and it is processed before 3pm Monday to Friday, the goods will be dispatched the same day. Any orders received after 3pm will be dispatched the following day. 

Please note that although we can send goods on a next day service we are relying on couriers to perform delivery and occasionally delays happen. We can not send parcels out over UK bank holidays and some delays may occur with deliveries. In this instance we cannot refund carriage charges levied.

If the goods you have ordered are out of stock we will notify you by email and at this point if you do not wish to wait for your order you can cancel your order and receive a full refund.

All our postal services offered are reflected at the current postage rates and any promotions we may offer from time to time. These can change at any point without prior notification.

We do everything in our power to provide an excellent shopping experience for our customers and understand that on occasion you may wish to return unsuitable items.

All returned items are processed individually and any refunds will be credited to your original payment method. Please be aware it may take 5-7 working days for your return to be processed and up to 3 working days for the funds to appear within your account. You will receive a confirmation email once your return has been processed.

Once received all items are inspected by our Returns Manager and must be returned with the barcode tags intact and in the original packaging. Refunds or exchanges will not be offered on any product returned to us in an unsuitable condition without the tags or not in original packaging. If you return goods claiming they are defective, we will examine the garments and notify you of your refund via e-mail within a reasonable period of time. We will process your refund as soon as possible.

EXTENDED RETURNS & EXCHANGES COVERING THE CHRISTMAS PERIOD

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. 

Any items purchased between 1st November 2020 to 31st December 2020 can be returned up to 31st January 2021.  We can offer a refund or exchange on any item purchased from as long as the item is in a new, unworn & resellable condition.

FREE RETURNS FOR UK ORDERS
We offer a FREE UK tracked returns service via Royal Mail for deliveries to United Kingdom addresses.  To begin your free return, follow the steps below:

1. Register your return here (or scan the QR code below):
   You will receive an email from Royal Mail confirming your return.
   
   
2. Package your item securely to avoid any damage.
   Please ensure that you included a note within the package to advise us whether you want a refund for your item(s) or a replacement (for example a larger or smaller size).
3. Next, print your label.  You can either print at home or use the free printing service at your local Royal Mail Post Office:
   
   PRINT AT HOME
   • Your returns label is attached as a pdf file to the email you receive from Royal Mail. Print and apply the label to your item ensuring you do not place any tape over the barcode so it can be easily scanned.
   • Drop off your item at a Post Office branch or Royal Mail Customer Service Point and then you’ll receive proof of posting.
   
   FREE LABEL PRINTING SERVICE AT ROYAL MAIL POST OFFICES
   • Simply show the QR code in your Royal Mail email on your mobile phone at a Post Office branch (https://www.royalmail.com/branch-finder) or Royal Mail Customer Service Point (http://www.royalmail.com/delivery-and-collection-office-finder).
   • If you choose a Royal Mail Customer Service Point, check before you go that it offers label printing. Visit our location finder (http://www.royalmail.com/delivery-and-collection-office-finder) and look for ‘Label printing service is available’ in the facilities section.
   • Royal Mail Post Office staff will scan the QR code and print a label for you.
   • Finally, drop your item off at the same time and then you’ll receive proof of posting.

INTERNATIONAL RETURNS
Please note that the cost of returning an item is your responsibility (unless the garment is defective). We advise that you use an insured means of postage and keep any receipts/proof safe as we cannot accept responsibility for items that are lost on the way to us.

To return your item(s) please contact us.  You will find a returns form within your delivered package.  All items are processed individually and any refunds will be credited to your original payment method. Please be aware it may take up to 7 working days for your return to be processed and up to three working days for the funds to appear within your account. You will receive a confirmation email once your return has been processed.

Once received all items are inspected by our Returns Manager and must be returned with the barcode tags intact and in the original packaging. Refunds or exchanges will not be offered on any product returned to us in an unsuitable condition without the tags or not in original packaging. If you return goods claiming they are defective, we will examine the garments and notify you of your refund via e-mail within a reasonable period of time. We will process your refund as soon as possible.

Returns Address:

Golden Equation Website Returns

Website Returns,

Ashbury Works,

Gorton Road,

Manchester,

M12 5AD